Refund Policy

Thank you for choosing ARIRANGTOUR. Please review our cancellation and return procedures.

Order Adjustments

Changes or cancellations must be requested within 12 hours of payment.
Orders in progress cannot be stopped.
Approved cancellations incur a 6.9% + $1 transaction cost deduction.

Returns

We allow returns within:

• 30 days of purchase

• Or 14 days after delivery

Items must remain unused and complete.

Return shipping fees are borne by the customer unless the issue is our responsibility.

Refund Handling

Refunds are provided if:

• Products are damaged

• Incorrect items are sent

• Guaranteed delivery timeframe is exceeded

Refunds are issued to the original payment source within 5–10 business days after approval.

Replacement Terms

Carrier-confirmed delivery failures qualify for free reshipment.
Customer-submitted address errors require payment for reshipping.

Exclusions

Returns are not accepted for:

• Unauthorized return shipments

• Custom products

• Customer-caused delays

• Delivered but missing packages

• Customs or force majeure events

For assistance, contact service@arirangtour.us.