FAQs

1. How do I order from your website?
Select products, add to cart, enter shipping and payment details, and confirm. You’ll get an email confirmation immediately.

2. What payment methods are supported?
Credit cards (Visa, Mastercard, American Express) and PayPal. All are secure.

3. How can I track my package?
We’ll send a tracking number via email once your order ships.

4. Do you ship internationally?
Yes, shipping is available to many countries. Customs fees may apply.

5. How long will delivery take?
Domestic: 3–8 business days. International: 10–20 business days.

6. What is your return and refund policy?
Returns are accepted within 30 days for items in original condition. Return shipping is customer’s responsibility unless defective.

7. How can I contact support?
Email service@arirangtour.us or use the website form. Support hours: Monday–Friday, 9 AM–6 PM.

8. Are products environmentally conscious?
Many products are made with eco-friendly or recycled materials.

9. Can I change or cancel an order?
Contact us immediately. Orders already shipped may not be altered.

10. How do I stay up to date?
Subscribe to our newsletter and follow us on social media for updates and promotions.